FAQ
Answers to most common questions about products, orders, shipments, and payments.
Sustainbility
We make it easy to care for your body and the planet. Our solid shampoo, conditioner, and body bars, refillable dental care, and 100% plastic-free packaging help you reduce up to 50kg of plastic waste per year.
We eliminate single-use plastics and toxic fillers. Our packaging is compostable, recyclable, or refillable. All products are:
- Made with certified sustainable partners (Blue Sign, ISO, PETA)
- Handcrafted from premium natural sources
- Part of our give-back reforestation and ocean clean-up programs
No. The reason, is we are transparent in our mission. It's to fight plastic waste. This comes with subsequent benefits in reducing carbon etc, but that is not our priority.
We use animal produce, source globally, encourage travel. None are considered 'eco', yet we can still position ourselves as sustainable!
Product Safety & Effectiveness
Yes! They use gentle, coconut-based cleansers that lather beautifully without stripping hair or scalp.
Absolutely. Our dermatologist-approved formulas are safe for all hair textures and skin types. We also offer hypoallergenic and fragrance-free options.
Keep them dry between uses in a draining soap dish, travel tin, or mesh bag. Properly stored:
Yes. Just snip off the bristles and compost or recycle the bamboo handle. Great for zero-waste hacks too!
Only you know the true answer. But it's considered 'normal' to wash your hair 1-3 x per week. Although some people consider this too much, or not enough. If you are moving from synthetic products, to ours. Give your body 1-2 weeks to adjust to the new formula, trust us - it's worth the patience.
Getting Started
✔ Swap to our Moo Shine Milk Protein Shampoo Bar
✔ Try refillable toothpaste tablets
✔ Use bamboo brushes and floss
✔ Travel with plastic-free essentials
Subscriptions
Choose how often you want refills. Save up to 15%, and adjust or cancel anytime. You’ll also enter a monthly draw for a free subscription month!
We offer flexible plans. Cancel, Pause or Skip at any time.
Our most sustainable customers subscribe for quarterly deliveries to reduce frequency. Other customers prefer monthly refills.
Yes! You have 90 days to request a refund if something wasn't right too.
Shipping & Delivery
We ship UK-wide. Global shipping is coming soon!
We deliver carbon neutral within 2–3 business days via the UK's lowest-emission couriers. Fast and green.
Brief and clear answer
Yes - full refunds up to 90 days post-purchase. Just send us a photo of the issue and we’ll sort it, no questions asked.
